Privacy Policy

This policy was last updated on the date of publication.

Delura Home ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you visit or make a purchase from outletcity-essenz.com, in accordance with the UK GDPR and the Data Protection Act 2018.

Who we are (Data Controller)

Delura Home
Unit B3 Newton Business Park, Hyde, SK14 4UQ, United Kingdom
Email: service@delurishop.com

Information we collect

Order information: name, billing and delivery address, email address, phone number and order details.
Payment information: processed securely by our payment providers. We do not store full card details.
Technical information: IP address, browser type, device information and pages visited, collected via cookies and similar technologies.
Communications: any information you provide when you contact us.

How we use your information

To process and deliver your orders.
To communicate with you about your order and respond to enquiries.
To improve our website, products and services.
To send marketing communications, where you have consented (you can opt out at any time).
To prevent fraud and comply with our legal obligations.

Legal basis for processing

We process your data on the basis of contract performance (to fulfil your order), legitimate interests (to run and improve our business), consent (for marketing) and legal obligation (e.g. tax records).

Sharing your information

We share data only with trusted third parties who help us operate, such as payment processors, shipping/delivery partners and our e-commerce platform (Shopify). We may also disclose information where required by law. We do not sell your personal data.

Cookies

Our website uses cookies to enable core functionality, analyse traffic and, with your consent, support advertising. You can control cookies through your browser settings and our cookie banner.

Advertising

We may use third-party advertising services, including Google Ads, which may use cookies and similar technologies to measure and personalise advertising. You can learn more and manage your preferences via Google's Ads Settings.

Data retention

We keep personal data only for as long as necessary to fulfil the purposes described above and to meet legal, accounting or reporting requirements.

Your rights

Under UK GDPR you have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to data portability. To exercise these rights, contact us at service@delurishop.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).