Shipping & Delivery Policy

This policy was last updated on the date of publication.

This Shipping & Delivery Policy explains how and when we deliver orders placed through outletcity-essenz.com. By placing an order you agree to the terms below.

Where we deliver

We currently deliver across the United Kingdom.

Processing time

Orders are typically processed within 1–3 business days after payment is confirmed. You will receive a confirmation email once your order has been dispatched.

Delivery times

Estimated delivery times after dispatch:

Standard delivery: 3–5 business days
Large or bulky items (wall panels): up to 2–3 weeks, delivered by a dedicated freight service to ensure safe, damage-free transport

Delivery times are estimates and begin from the date of dispatch, not the date of order. Delays may occasionally occur due to factors beyond our control.

Delivery costs

Delivery charges (if any) are calculated and displayed at checkout before you complete your purchase.

Tracking your order

Where tracking is available, a tracking link will be provided by email once your order ships. You can also contact us at service@delurishop.com for an update on your order.

Failed or missed deliveries

Please ensure your delivery address is correct and complete. If a delivery fails because no one is available or the address is incorrect, additional charges for redelivery may apply.

Damaged in transit

If your order arrives damaged, please contact us at service@delurishop.com as soon as possible with photos of the damage so we can resolve the issue quickly.